Refund and Cancellation Policy

Jarrib operates a strict no-refund policy except in the limited circumstances expressly stated below. By completing payment, you acknowledge and agree that campaign fees, shipping fees, and pickup fees are non-refundable, and you waive any right to request a refund except as provided in this Policy.

Refunds are available ONLY in the following specific scenario:

Failed Quality Control (Products Only)

If physical products provided by a Business fail Jarrib's quality control inspection at our office due to:

• Damaged or compromised packaging that cannot be redistributed;
• Expired or near-expiry products (less than 3 months remaining shelf life);
• Quantity shortage (fewer units than agreed);
• Products that do not match the campaign description;
• Products that pose safety, hygiene, or legal concerns,

AND the Business is unable or unwilling to replace the failed products within seven (7) calendar days of being notified, the Business may request a refund under the following terms:

• The Business must arrange the return shipping of failed products from Jarrib's office at the Business's own cost;
• Jarrib will deduct a 10% processing fee from the original campaign fee;
• Jarrib will deduct any shipping costs already incurred (incoming pickup, courier handling, etc.);
• The remaining balance will be refunded to the original payment method.

Calculation example:

No Refund After Distribution: Once vouchers have been issued or products have been shipped to Tryers, no refund is available under any circumstances, including but not limited to:

• Negative feedback received from Tryers;
• Business disagreement with feedback content;
• Business unwillingness to honor vouchers;
• Change of business circumstances;
• Cancellation of the Business's operations.

The following are explicitly non-refundable:

• Completed campaigns (regardless of outcome);
• Campaigns where matching has begun;
• Campaigns where vouchers have been issued or products shipped;
• Shipping fees once products have been picked up by courier;
• Pickup fees once Jarrib has dispatched courier services;
• Cancellations initiated by the Business after payment;
• Cancellations due to Business inability to fulfill obligations;
• Disputes regarding feedback quality, content, or volume;
• Tryer no-shows, missed deadlines, or insufficient content (these are managed through tryer point penalties, not Business refunds);
• Any losses or costs incurred by the Business outside of the platform fee.

To request a refund under Section 2.1, the Business must:

1. Email support@jarrib.ae within 7 days of QC failure notification;
2. Include the campaign ID (format: JR-XXX) and reason for refund;
3. Provide replacement timeline OR confirm refund request;
4. Arrange return shipping of failed products from Jarrib's office.

Approved refunds are processed within 14 business days via the original payment method (Stripe). Bank or card processing times may add 5-10 additional business days.

Tryers do not pay any fees on Jarrib. The following applies:

• Before redemption (services) or shipping (products), Tryers may withdraw from a campaign without penalty;
• After redemption or shipping, Tryers must complete the campaign or face point deductions and possible account suspension under our Terms of Service;
• Tryers do not receive any monetary refunds, as no fees were paid.

Initiating a chargeback through your bank or credit card provider without first attempting resolution through support@jarrib.ae will result in:

• Immediate account suspension;
• A chargeback handling fee of AED 200, payable to Nexever;
• Forfeiture of any pending campaigns or platform credits;
• Possible reporting to credit reporting agencies and legal action.

You agree to first attempt resolution by contacting support@jarrib.ae and allowing Nexever a minimum of 14 days to respond before escalating to your bank or card provider.

All payments are processed and held by Nexever Digital Technologies LLC through Stripe. Refunds, when approved, are returned to the original payment method. We cannot process refunds to a different payment method, account holder, or in cash.

All amounts are in UAE Dirhams (AED) inclusive of any applicable VAT. VAT on refunded amounts is processed in accordance with UAE Federal Tax Authority regulations.

Nexever may update this Policy at any time. The version in effect at the time of payment governs that transaction. Material changes will be notified to active accounts.

All refund decisions are made at the sole discretion of Nexever Digital Technologies LLC and are final, subject only to the dispute resolution provisions in our Terms of Service.

For all refund-related inquiries:

• Email: support@jarrib.ae
• Response time: within 5 business days